Last Updated: [11/02/2025]

1.Introduction Welcome to Digital Phone Line. These Terms and Conditions govern your use of our VoIP services, number provisioning, porting, and related telecommunication solutions. By using our services, you agree to comply with these terms.

2.Definitions

• “Company,” “we,” “us,” or “our” refers to Digital Phone Line.
• “User,” “customer,” or “you” refers to any person or entity using our services.
• “Services” refers to VoIP solutions, number provisioning, porting, and related telecommunication features provided by Digital Phone Line.

3.Services

3.1. We provide VoIP services, including but not limited to phone lines, number provisioning, porting, and cloud PBX solutions.
3.2. We reserve the right to modify, suspend, or discontinue services at any time without prior notice.
3.3. Service availability is subject to technical limitations and external factors.

4.User Responsibilities

4.1. You must provide accurate and up-to-date information when registering for our services.
4.2. You are responsible for all activities conducted under your account.
4.3. You agree not to use our services for any unlawful or prohibited activities.

5.Payments and Billing

5.1. All fees are clearly outlined at the time of purchase and are subject to change.
5.2. Payments must be made on time to avoid service suspension.
5.3. Refunds are only issued in accordance with our refund policy.

6.Data Protection and Privacy

6.1. We comply with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.
6.2. Your personal data is processed securely and used only for service provision, billing, and customer support.
6.3. We do not sell or share your data with third parties without your explicit consent, except when required by law.
6.4. For more details on how we handle data, please refer to our Privacy Policy.

7.Service Limitations and Liability

7.1. We do not guarantee uninterrupted service and are not liable for outages beyond our control.
7.2. We are not responsible for any loss, damage, or business interruption resulting from service issues.
7.3. Our liability is limited to the amount paid by the user for the service in the past three months.

8.Cancellation and Termination

8.1. You may cancel your service at any time unless you are on a 12 or 24-month contract, in which case you must pay the remaining term. After the contracted period, you may cancel at any time with written notice.
8.2. We reserve the right to suspend or terminate your account if you violate these terms.

9.Amendments to Terms

9.1. We may update these Terms and Conditions at any time.
9.2. Continued use of our services after changes take effect constitutes acceptance of the revised terms.

10.Contact Information If you have any questions about these terms, please contact us at: hello@digitalphoneline.co.uk.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.